FAQ
My business can have 0% perceived downtime by my customers – can you offer that service?
Banks have been unable to give PrimoPay, or our wholesaler, service uptime guarantees.
Due to this we invented the batching and tokens process that allows you to store declines due to bank error, and process them lateer.
This results in zero perceived downtime to your customers.
Batching and Tokens are advanced tools, it is best to contact us on (08) 8534 4263 to discuss your exact needs.
What is your Maintenance Window?
We generally upgrade our servers between 2am and 4am Sydney Time. As we have two gateways, we patch one, then the other meaning that often downtime is not experienced.
If downtime will be experienced, we will advise you via email or phone.
If you absolutely can have no downtime, we suggest that you look at our batching tool.
Losing Sales because your Bank is Down?
Testimonial
Low Carb Central has been using PrimoPay for 6 months now. Cheaper than the banks, multiple links (instead of just 1 with the bank), easy, secure and reliable. Not to mention that if I need to change banks – I can, without having to reinstall anything – I just change my bank account details and its done. Easily.
PrimoPay’s service is impeccable, the prices are fair and it gives us the flexibility to grow, move, change and manage our online payment requirements – instantly.
We’ve referred 2 customers to PrimoPay for their online requirements and both companies have reported nothing but excellence regarding PrimoPay.
We aren’t surprised.
Ian Burrows
Director
lowcarbcentral.com.au
Testimonial
bananablue has been using PrimoPay for the last 6 years to handle our customer's Credit card payments. We have found Primopay to be easy to use, robust and secure. The service we have received has been excellent.
bananablue is South Australia's number 1 online supermarket and we are are currently expanding into other states.
PrimoPay has been an essential part to this success.
Paul Mabarrack
General Manager
bananablue.com.au
